At Benehorti, most orders are shipped within 48 hours after the payment is processed. Once your order has been shipped, we will provide you with a tracking number so you can monitor its progress.
Delivery times vary depending on your location. Typically, orders within the 48 contiguous United States will take 7-10 business days to arrive. For overseas deliveries, it may take anywhere from 7-16 days.
To ensure quick delivery, we send your order to our fulfillment center as soon as it is placed, based on in-stock availability. Please note that transit times listed on our website are in addition to the order processing time and may vary based on shipping carrier timeframes.
For orders within the 48 contiguous United States, we offer free standard shipping, which usually delivers within 7-10 days after the order is placed on the website. If you prefer faster shipping, there are options available at checkout.
Please be aware that we cannot ship to FPO, APO, or P.O. Boxes. Once your order is shipped, you will receive an email with tracking information.
We accept returns or exchanges within 30 days of purchase. Products cannot be returned or exchanged after 30 days from the date of purchase.
All products must be returned to BENEHORTI in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.
If you need to return or exchange for personal reasons(e.g.,subjective willing, human damaged, incorrect address input) ,you will be responsible for the cost of return shipping and restocking fees (15% of item original price) in BENEHORTI’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of BENEHORTI’s policies.
If you encounter any issues with your Benehorti device, don't worry, we're here to help! Please follow these steps:
Contact us at email@example.com to report the problem. Our customer service team will respond within 2-3 business days.
Provide all necessary information, including your order number and shipping address, so we can assist you promptly.
If a return, refund, or exchange is required due to product quality issues, we will cover the return shipping cost.
At Benehorti, we ensure all our products meet the highest levels of safety and quality. If there are any concerns with your device, rest assured that our customer service team will work to resolve the issue promptly and to your satisfaction.
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.