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Return & Refund Policy

Thank you for shopping at BENEHORTI. We want you to feel like every item you get from us is the perfect match for your growing space. If you do not feel that way, please don't hesitate to contact us and we'll help find a solution.

 

  1. Returns:

 

  • If you need to return the product, please contact our customer service(support@benehorti.com)
  • We accept returns for no reason within 7 days after you sign for the item
  • More than 7 days can be returned within 30 days by requesting our customer support(support@benehorti.com)
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Please include the original receipt or proof of purchase with your return.

 

  1. Refunds:

 

  • Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5 business days. (We will agree to refund the same day after receiving the goods) If you do not receive it within 5 days, please contact the payment channel (PayPal, Visa, Master).

 

  1. Exchanges:

 

We currently do not offer direct exchanges. If you need a different size, color, or product, please initiate a return and place a new order separately. 

 

  1. Return Shipping:

 

  • The customer is responsible for the shipping costs associated with the return, unless the return is due to our error or a defective item.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • We recommend that you choose UPS, FedEx, U.S. mail, or other standard shipping method for the return shipping method

 

  1. Damaged or Defective Items:

 

We take great care in packaging and ensuring that your order reaches you in good condition. In the event of a lost or damaged package, please contact our customer support (Benehorti Chat or support@benehorti.com) within 7 days of receipt, and we will work with you to resolve the issue.

 

  1. Non-Returnable Items:

 

Customized or personalized items may also be non-returnable unless they are defective or damaged.

 

  1. Policy Updates:

 

We reserve the right to modify or update our return and refund policy at any time.

Any changes will be effective immediately upon posting the updated policy on our website.