Here are the frequently asked questions by our customers before purchasing or after purchasing items
If you have any questions, please chat with us or email to service@benehorti.com
General question：
- What is your Shipping Policy?
- We currently ship to addresses in the United States (USPS Domestic territories) and PO Boxes Free of Charge.
- We process your online order within 1–2 business days.
- Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
- Order and shipping confirmations will be sent via email. Customers can request text updates in a checkout. Click on the tracking number in the email and it will take you to the website and help you track your shipment.
- If I received an order with missing accessories or a damaged product?
Inspect your items immediately upon receipt. Damage, shortage or defective merchandise claims must be reported within 14 days of receipt. Please email service@benehorti.com and include your order number, name on order, and a photo of the issue if applicable.
- If I want to cancel my order?
Orders are generally shipped in 1–2 business days so contact us immediately should you want to cancel your order, and we will do our best to accommodate your request. Should an order cancellation occur after an order ships it will be handled under our returns policy.
- If I need to return the product
- please contact our customer service(support@benehorti.com), We accept returns for no reason within 7 days after you sign for the item
- More than 7 days can be returned within 30 days by requesting our customer support(support@benehorti.com)
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.